ORDER FORM

Effective Date: August 11, 2025

At Serenity Custom Engraving, each product is crafted with care and attention to detail. Because our work is custom-made, we have specific guidelines for returns and refunds to ensure clarity and fairness. 

1. All Sales Are Final on Custom Orders

- Since every engraving is made to your unique specifications, we do not accept returns, exchanges, or cancellations once production has begun.

2. Defective or Damaged Items

- If your order arrives damaged or defective due to our error or during shipping, please contact us within 7 days of receiving your order via email at serenitycustomengraving@gmail.com. To request a replacement:

• Provide your order number
• Send clear photos of the damages or defect.
• Keep the original packaging until the matter is resolved.

- We will review your request and, if approved, offer either:

• A replacement of the same item at no additional cost, or
• A store credit for future purchases.

3. Incorrect Orders

- If the engraving does not match the approved proof you provided, we will remake the item at no cost to you. 

- If the error was in the information provided by the customer, the remake will be charged at full price.

4. Order Cancellations

- Orders may be canceled only before design work or engraving begins. Once we have started working on your piece, cancellations are not possible.

5. Non- Returnable Items

- We cannot accept returns on:

• Personalized or custom-engraved products
• Gift Cards
• Clearance or sale items

6. Contact Information

- For returns, replacement, or refund inquiries, please contact:

serenitycustomengraving@gmail.com